Getting started

You received an invite

When JATT Logistics creates a login for you, you receive an email titled “You have been invited to the … Customer Portal”. It contains a button to set your password.

Sometimes JATT gives you a temporary password instead of an invite. In that case, skip straight to Sign in.

The link is valid for 72 hours and works once. If it has expired or has already been used, the page says “This link is invalid or has expired.” Ask your JATT account contact to send a new invite.

No email? Check your junk folder first. If it still hasn’t arrived, ask your JATT account contact: they can see whether the email was sent, and can send you the link directly.

Set your password

1. Click the button in the invite email.
2. On the Set your password page, enter a password of at least 8 characters.
3. Enter it again under Confirm password.
4. Click Set password & sign in.

You are taken to the sign-in page with the message “Password set. Please sign in.”

Sign in

1. Open the portal address from your invite.
2. Enter your email (or username) and password.
3. Click Login.

You land on the Dashboard.

Forgot your password?

There is no self-service password reset yet. The Forgot password? link on the sign-in page does nothing. Ask your JATT account contact to send you a new invite, and use it to set a new password.

The layout

Topbar (across the top):

• JATT | Customer Portal on the left.
• The moon icon switches between dark and light mode. The portal starts in dark mode and remembers your choice on that browser.
• The ? icon opens this help panel for the page you’re on.
• Your initials on the right open a menu with Sign out.

Sidebar (down the left):

• Your company name at the top.
• Dashboard — your overview.
• Create Booking — enter a new job.
• Jobs — every booking you’ve made.
• Settings → Profile / Account — placeholders for now.
• Support — a placeholder for now. A ticketing service is planned.

On a phone or tablet, open the sidebar with the ☰ button at the top left.

What’s next

• Create a booking
• Find and manage your jobs