Pallet control

Pallet control is about one thing: knowing what you owe each hire company, and getting transfers off your account before the deadline.

A pallet account works like a bank account, with one important difference — anyone, including other companies, can raise transactions on it. Pallets sit on your account accruing daily hire until a transfer is declared to CHEP or Loscam and accepted by them.

The pages

Page	What it’s for
Register	Every account and where it stands. Positive means the counterparty owes you.
Exchange Dockets	The paper. Every balance is derived from these.
Custody Chain	Where pallets physically went, whether or not paper changed hands.
Transfers	Your own pallets moving between your own depots.
Declarations	What still has to be lodged with a pooler, and what it’s costing you.
Reconciliation	Match a hire company’s statement against your dockets.

The two rules worth knowing

Only dockets move a balance. A custody movement records that pallets physically moved — loaded onto a truck, unloaded at a dock. It does not change what a hire company says you owe. Only a signed docket does that. If the two ever seem to disagree, that is the system telling you the truth: the yard and the paper are different things.

A refused transfer is not finished. If CHEP or Loscam reject a declaration, those pallets are still on your account and still charging you — and the original deadline keeps running. It is the state that looks handled and is not. Refused dockets go straight back onto the Declarations worklist.

Who can change things

Operations and Admin can record dockets, run transfers and work reconciliations. Everyone else sees the same pages read-only, with a note at the top saying so.

Where to start

If pallets are new to you, read Exchange Dockets first — everything else is derived from them — then Declarations, which is where money is actually won or lost.