Service levels

Service levels scale a booking’s price and transit time, and set the cubic factor used to convert volume into chargeable weight. Manage them under Rates → Service Levels.

The built-in levels

Level	For	Cost multiplier	Cubic factor
Express	Premium, fastest	×1.50	250
Standard	The default	×1.00	333
Hot Shot	Dedicated / urgent	×1.85	250

Cost & transit multipliers

• The cost multiplier scales the freight price — Standard is the ×1.00 baseline, Express and Hot Shot cost more.
• The transit multiplier scales the delivery lead time relative to the standard transit.

Cubic factor

Freight is charged on the greater of actual weight or cubic (volumetric) weight. The cubic factor (kg/m³) does that conversion:

  cubic weight (kg) = volume (m³) × cubic factor
  chargeable weight = max(actual weight, cubic weight)

Each level has its own factor, and the selected level’s factor (e.g. Express 250) powers the booking form’s live chargeable-weight preview. The priced amount uses the engine’s chain instead: the rate card’s own cubic_factor override → the tenant default in Rate card settings.

Edit a level

1. Click Edit on the level.
2. Adjust the cost multiplier, transit multiplier, and cubic factor.
3. Save — changes apply to new quotes and bookings.

Related

• Rate cards & pricing — where the multiplier is applied.
• Addon charges — surcharges layered after the multiplier.