Customer Guide
Customer Portal user guide — booking freight, following your jobs, and responding to quotes.
The Customer Guide is for staff at a JATT Logistics customer who use the Customer Portal to book freight and follow their jobs.
What’s inside
Section titled “What’s inside”- Getting started — accepting your invite, setting a password, and finding your way around.
- Dashboard — your job counts, recent jobs, the deliveries map, and arranging the widgets.
- Creating a booking — entering a job, saving it as a draft, and submitting it.
- Jobs — finding a booking, editing it, submitting it, or cancelling it.
- Job status & booking detail — what each status means and what the booking page shows.
- Responding to a quote — accepting or declining a quote JATT has emailed you.
- Quote widget — getting a price from the quote form on a website.
- Account & settings — signing out, light and dark mode, and changing your details.
What the portal does not do yet
Section titled “What the portal does not do yet”So you don’t go looking for them: the portal does not yet list your quotes or invoices, show proof of delivery files, or send status emails as a job moves. Settings and Support are placeholders.
Quotes and invoices still reach you, by email from JATT. For anything else, contact your JATT account contact.
If you’ve just received an invite email, start with Getting started.